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About Kallfly

Kallfly is an On Demand Virtual Contact Center which provides experienced call agents for Customer Support, Customer Survey, Telemarketing, Virtual Assistants, Appointment Setting and Lead Generation for both small and medium businesses.

With a proven track-record of facilitating thousands of hours of work from our call agents, and more than 3 million phone calls, plus flexible terms such as month-to-month, quarterly and bi-yearly engagement model, Kallfly has established itself as the best option for companies seeking reliable and affordable live agent support for new or existing campaigns, whether seasonal or long term.

Distributed Expert Call Agents

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Cloud Call Center System

 

Benefits of Kallfly

COMPREHENSIVE REPORTING, KPI, METRICS

Kallfly has established key performance indicators (KPIs) for agents to achieve daily, weekly, or monthly (e.g., First Call Resolution, Customer Satisfaction Score, Avg. Handling Time, Appointments/Conversions Per Day).

EXPERIENCED AGENTS

Thousands of distributed experienced and specialized call center agents are ready to work for you.

FULLY MANAGED

We want you to focus on growing your business. Kallfly Dedicated Managers communicate with you daily, making sure your assigned agents are well monitored, delivering required quotas, and hitting established metrics.

SCALABLE

Regardless of whether you only need one agent today, fifty the next month, or hundreds to handle your needs for the next busy season, we’ve got you covered. You can immediately leverage any of the thousands of experienced agents in our network.

ON-DEMAND

Easily ramp up or ramp down the number of agents depending on your business needs. Pay only for what you need.

FLEXIBLE TERM & CONTRACT

We value our relationship with you, which is we’re proud to offer flexible options to meet your needs. Choose from month-to-month engagement, quarterly, half-yearly, or annual terms. Relationship + Flexibility.

REDUCED COST

Coupled with experienced agents, our cost-effective pricing structure is designed to help you recognize more value for your business. Best of all, you only pay for what you need. Kallfly customers typically achieve >40% reduction in total cost of call center services versus traditional call center companies.

SECURITY

Security is on top of our list. Kallfly minimizes risk by maximizing our security efforts. Rest assured Kallfly adheres to call center security best practices, regulatory requirements, and compliance standards.

How it Works

Get Requirements

We work with you to gather the details of your campaign and the type of call agent you’re looking for.

Pre-qualify

We search for the best agents from a pool of thousands of experienced agents to satisfy your campaign requirements.

Training

Provide us with training materials, and then our trainers will prepare and train your new agents.

Launch

Kallfly makes sure the agents are ready to fully support your needs as soon as you’re ready to go live.

Hours Worked

Phone Calls Made

Agents Ready to work

INTERNATIONAL AWARD WINNING COMPANY

ASIA SOCIAL INNOVATION AWARD (ASIA)

ASIA aims to promote social entrepreneurship and business 2.0 concepts in Asia through a social innovation idea competition. Kallfly was given Social Innovation Award for its “Jobs in Rural Area” advocacy, which aims to provide more jobs to single parents in the rural areas in the Philippines.

JFDI ASIA

JFDI selects top companies from thousands of Companies from all over the world. Kallfly was part JFDI.Asia acceleration program. JFDI partners with Singapore Government to award Kallfly and other companies investments, extensive trainings and networking with Founders and CEOs of top Companies in Asia

1176.VC

1776 is a global network empowering innovators everywhere to shape the digital transformation of critical industries. Kallfly was an awardee in the regional event in Tokyo, Japan, and was part of the most promising East Asian startups to share our vision on a global stage.

HOT DESQ PROGRAM

HotDesq Australia attracts international and interstate entrepreneurial talent to boost Queensland’s startup ecosystem and broaden our global connections. The Australian government program awarded KallFly with a funding from Queensland Government through Advance Queensland initiative.

BLUE STARTUPS

Kallfly was chosen to participate in Cohort 9 of Blue Startups, a Top 20 Accelerator in the US (Techcrunch) focused on helping scalable-technology companies including web, software and mobile compete on a global scale. With an extensive global network, Blue Startups is fast becoming a nexus of entrepreneurial activity in Hawai’i, and between Asia and North America.

What our customers are saying

Get In Touch

Request a FREE consultation with one of our Account Specialists so we can help you get started with your campaign today! Please use the contact form to request more information. We look forward to hearing from you soon.

US: 808 233 9206

AU: 1300 269 815

2711 Centerville Road, Suite 400, Wilmington, DE 19808

17th Floor, Harbour Court, 55 Merchant Street, Honolulu, HI 96813

Little Tokyo 2 – Spring Hill, 36 Mein Street, Spring Hill QLD 4000

sales@kallfly.com

We’ll help you save >40% versus traditional call center companies