Kallfly is an On Demand Virtual Contact Center which provides experienced call agents for Customer Support, Customer Survey, Telemarketing, Virtual Assistants, Appointment Setting and Lead Generation for both small and medium businesses.
With a proven track-record of facilitating thousands of hours of work from our call agents, and more than 3 million phone calls, plus flexible terms such as month-to-month, quarterly and bi-yearly engagement model, Kallfly has established itself as the best option for companies seeking reliable and affordable live agent support for new or existing campaigns, whether seasonal or long term.
Distributed Expert Call Agents
Cloud Call Center System
Benefits of Kallfly
COMPREHENSIVE REPORTING, KPI, METRICSKallfly has established key performance indicators (KPIs) for agents to achieve daily, weekly, or monthly (e.g., First Call Resolution, Customer Satisfaction Score, Avg. Handling Time, Appointments/Conversions Per Day).
EXPERIENCED AGENTSThousands of distributed experienced and specialized call center agents are ready to work for you.
FULLY MANAGEDWe want you to focus on growing your business. Kallfly Dedicated Managers communicate with you daily, making sure your assigned agents are well monitored, delivering required quotas, and hitting established metrics.
SCALABLERegardless of whether you only need one agent today, fifty the next month, or hundreds to handle your needs for the next busy season, we’ve got you covered. You can immediately leverage any of the thousands of experienced agents in our network.
ON-DEMANDEasily ramp up or ramp down the number of agents depending on your business needs. Pay only for what you need.
FLEXIBLE TERM & CONTRACTWe value our relationship with you, which is we’re proud to offer flexible options to meet your needs. Choose from month-to-month engagement, quarterly, half-yearly, or annual terms. Relationship + Flexibility.
REDUCED COSTCoupled with experienced agents, our cost-effective pricing structure is designed to help you recognize more value for your business. Best of all, you only pay for what you need. Kallfly customers typically achieve >40% reduction in total cost of call center services versus traditional call center companies.
SECURITYSecurity is on top of our list. Kallfly minimizes risk by maximizing our security efforts. Rest assured Kallfly adheres to call center security best practices, regulatory requirements, and compliance standards.
How it Works
We work with you to gather the details of your campaign and the type of call agent you’re looking for.
We search for the best agents from a pool of thousands of experienced agents to satisfy your campaign requirements.
Provide us with training materials, and then our trainers will prepare and train your new agents.
Kallfly makes sure the agents are ready to fully support your needs as soon as you’re ready to go live.
Phone Calls Made
Agents Ready to work
INTERNATIONAL AWARD WINNING COMPANY
ASIA SOCIAL INNOVATION AWARD (ASIA)
HOT DESQ PROGRAM
What our customers are saying
- Good customer experience is our top priority. Kallfly expert Customer Support Rep gives us that sense of assurance that our customer are well assisted on their inquiries and concerns.Craig CarpusoMetron.io Co-Founder & VP Business Development | IFBB Pro
- A recommendation on their service from the customer point of view, as Glints is one of Kallfly's customers and they have been delivering great service...Oswald YeoGlints CEO | Forbes Asia 30 under 30
- Kallfly has been very helpful in providing expert customer support representatives during our ramp up time, the tax season, and their on-demand and flexible service is really tailor-made for us. Thanks for the wonderfull for the last 2 years!Carmen WilsonTaxnet Financials Founder & COO
- Kallfly flexible terms is what I like best. And depending on the business needs, we can easily ramp up and down our subscriptionGabriel BanksPlenus Publishing VP Business Development
Get In TouchRequest a FREE consultation with one of our Account Specialists so we can help you get started with your campaign today! Please use the contact form to request more information. We look forward to hearing from you soon.
US: 808 233 9206
AU: 1300 269 815
2711 Centerville Road, Suite 400, Wilmington, DE 19808
17th Floor, Harbour Court, 55 Merchant Street, Honolulu, HI 96813
Little Tokyo 2 – Spring Hill, 36 Mein Street, Spring Hill QLD 4000
We’ll help you save >40% versus traditional call center companies